Refund Policy

Short version: unused credits are refundable, used credits are not, and anything that went wrong on our side gets credited back without you having to argue about it.

1. Unused credits

You may request a refund of any unused credit balance within 60 days of the purchase that created it. We refund to the original payment method, in the original currency, normally within 5–10 business days of approval. The refunded credits are removed from your balance at the same time.

Older than 60 days? Ask anyway. Credits do not expire, and we would rather give the money back than keep a balance from someone who has stopped using the Service.

2. Used credits

Credits already consumed by inference responses we served are not refundable. The GPU work was performed and the response was returned, whether or not the CAPTCHA vendor ultimately accepted the answer.

This is the direct consequence of per-response pricing, and we would rather state it plainly than bury it: we are not paid on your success rate. If that is not the risk you want, our model may not suit you — and the honest time to discover that is before you buy. Our published rates explain what moves the real number.

3. When we credit you back automatically

You are not charged, or are credited back, when:

• a response fails on our side — an error, capacity, or an unreachable solver fleet;
• a retry was needed because our model under-selected (billed at zero and labelled as such on your usage);
• a solve attempt exceeded the per-attempt billing ceiling — we keep serving it, free, until the attempt is abandoned;
• a defect on our side consumed credits without returning a usable response. Tell us and we will credit it.

4. Duplicate and mistaken purchases

Bought the wrong pack, or twice by accident? Tell us within 60 days and we will refund it in full, provided the credits are unused.

5. Accounts terminated for abuse

If we terminate an account for a breach of the acceptable use policy, consumed credits are not refunded. We will refund the unused balance unless we are legally prevented from doing so.

6. How to request one

Email support@captchakraken.com from the address on the account, with the approximate purchase date and amount. You do not need to give a reason. We aim to reply within one business day.

If you think a charge is wrong, please contact us before raising a chargeback — we can almost always resolve it faster than your bank can, and a chargeback suspends the account while it is investigated.

7. Statutory rights

Nothing here limits any refund or cancellation right you have under the consumer law of your country, which applies regardless of this policy.